Closing Thoughts on Indiana University

The following was posted on the Kelley Direct blog for Indiana University.  I thought I’d share it here as well:

On March 5th, I start my last class at Kelley. I finished the MBA last year and lack this one course in completing my MSSM. My feelings are very mixed right now. I’m excited to be finished and to embark on a new adventure, yet I’ll miss the constant connection to this wonderful program and the constant depth of learning and exchange of ideas.

It’s been almost four years since I started at Kelley, and I’m so glad that I chose Kelley for my education. When I started this program, I wasn’t sure how an online business program would work, but it has far surpassed my expectations. The professors have been experts in their fields and are very accessible and amenable to answering questions. I’ve kept in touch with several and will continue to do so. I’ve made great friends with many classmates over the years – ones that I’ll be in touch with forever. I’ve learned so much that I can’t possibly begin to outline it all here, but I can tell you that my whole thought process has changed as I see business and the world differently now. My husband even comments that he’s seen changes in how I solve problems, react to situations, and look at the world. I agree with him. My experiences at Kelley have changed me – all for the better.

Over the years, friends and acquaintances have questioned how an online business program can be any good. I venture to say that it’s been better for me than a full-time MBA program would have been. I’ve worked with people from all over the world. I’ve learned to work across time zones and cultures. I’ve learned how a real-world team really works when other forces vie for each member’s time. I’ve learned from others’ work experiences as they are going through or have gone through the very topics that we cover in our courses. Yes, I believe that Kelley Direct has been a better program for me than a full-time one would have been.

So as I leave this great program, I have a few words of advice for incoming students. First, don’t forget to network with your classmates and professors. Get to know them and learn about them. They are all experts in one way or another, and you will learn from all of them. Second, take advantage of the opportunities that present themselves while you are in this program. There are clubs to join, special courses to attend, webinars, extra readings, discount subscriptions, access to the IU library, and more. Third, enjoy yourself! This program is intense, and at times, it may feel overwhelming, but it is a wonderful process of growth and development that can be incredibly fun.

I wish you all the best in your future endeavors! Go Hoosiers!

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White House Hangouts

This week, the White House, along with Google+, hosted two online White House Hangouts allowing interactions with top government officials.  The first one (held on January 30th) featured President Barack Obama himself answering questions about his State of the Union address.  Several people chatted live with the president, and others had submitted their questions via YouTube.  It was a chance to ask the president tough questions, like the woman who asked why H-1B visas were still allowed when so many engineers – like her husband – were out of work and couldn’t find jobs.  Another question asked why money is sent to Pakistan and other countries that do not like the United States instead of using the money here at home.  It was an interesting discussion on various issues.

Today, the White House and Google+ hosted the second White House Hangout talking about the Startup America Partnership which is a government initiative to support and encourage small businesses.  Gene Sperling (Director of the National Economic Council), Steve Case (Chairman of the Startup America Partnership), and Aneesh Chopra (US Chief Technology Officer) answered video questions about entrepreneurism and start-up support in America.  I learned about the program and how it is setting up regional groups to encourage, support, and mentor those starting small businesses.  They talked about the tax incentives for creating jobs here at home and talked about their efforts to start crowd funding where citizens can invest money into start-ups.  They talked about how government data has been released to the public in the hopes that individuals can use it to create new businesses (like Mike Krieger who created crime maps from publicly available data).

Not only did I learn a lot in both Hangouts, I feel that they give ordinary citizens a chance to have a voice.  If you are interested in attending the next one, just sign up for the White House newsletter.  I hope that whoever wins the next election will continue to host White House Hangouts.

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Bear 71

As I was taking a study break, I stumbled onto an article about “Bear 71”.  It’s a 20-minute movie that created quite a stir at the Sundance Film Festival.  Whether you agree with the content or not, it’s a fantastic example of what I discussed in my last blog entitled “The Movie Industry Can’t Innovate”.  The movie is highly interactive.  In fact, you can become part of the movie if you choose to do so.  You can also click on various videos throughout to see different clips in various places.  This movie is an example of the type of innovation that Hollywood should be pursuing – instead of trying to protect themselves through laws and litigation.

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“The Movie Industry Can’t Innovate”

Steve Blank’s post on January 6, 2012 entitled “The Movie Industry Can’t Innovate – the Result is SOPA” details how much the movie industry spends on legislation versus using the internet as an opportunity to make money.  I completely agree.  The movie industry is antiquated in its business strategy.  The internet is here to stay and trying to censor it is the wrong path.

The Problem

Here’s how the movie industry currently works – from a customer’s perspective – using “Friends with Benefits” as an example.  The movie was released to U.S. theaters on July 22nd, 2011.  The DVD wasn’t released until December 2, 2011.  Its current cost is $18.49 to $21.99.  As of January 15, 2012, it’s still not available on Netflix but is available to rent on Amazon’s Instant Video for $3.99 plus tax.  If you live outside of the U.S., you may see it at your local theater for one or two weeks about four months after the box office date, but you’ll never be able to watch it on Netflix or Amazon due to licensing restrictions for movies outside of the U.S.

The Result

Piracy.

The Solution

The movie industry thinks that it is getting more money by stretching out the release of DVDs and release to licensed internet movie sites, but I believe it is losing much more in these efforts.  There will always be those who want to see the movie at the theater on opening night.  There will always be those who want to buy the DVD, and there will always be those who want to watch it one time and one time only.

The first thing the movie industry can do is to decrease the time between release to the movie theater and release of the DVD.  It should not take five months to make, package, and ship DVDs.  The sooner the DVDs are out and available to the public, the less likely someone is to tape the movie on their smartphone and make their own pirated DVDs to sell.  Second, release the movie on your own company website for a fee.  I believe that most people don’t want a pirated copy and would rather pay a fee to watch a high-quality version legally.  Third, make the movie available online for a fee WORLDWIDE.  True, you probably can’t charge as much in other countries, especially under-developed ones, but the incremental income that you could get from the other 6.6 billion people who don’t live in the United States would be significant.

The bottom line is that the movie industry should be leveraging the internet as an opportunity to make money instead of trying to fight it.

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Panel Discussion on the Tourism Industry in Grenada

Last week I attended a panel discussion entitled “Developing and Marketing the Tourism Product amidst the Financial Dilemma” hosted by the Business Student Association of St. George’s University.   Speakers included Bonita Morgan (Director of HR at Caribbean Tourism Organization), Jeremy Jones (Regional Director at Sandals Resorts International), and Simon Stiell (Executive Director at Grenada Board of Tourism) along with student presenter, Joshua DaSilva.  Several interesting points came from the discussion.

First, Grenada’s brand, “Isle of Spice”, needs to be rebranded.  Since Hurricane Ivan destroyed much of the spice industry of Grenada, the phrase “Isle of Spice” must transform into meaning “spicy” culture, making Grenada a “cultural” destination and staying away from the heavily competed area of “sun, sea, sail”.  Yachting, diving, and cruising are the most export ready and should be the focus of advertising efforts.  In addition, voluntourism is unique to the region.  It could be used to bring people to Grenada and also help improve the infrastructure and lives of Grenadians.  They also feel that a flagship hotel would improve tourism to the region.

Second, the public sector and private industry are working separately, creating a duplication of efforts.  If the two could join together and work together, progress could make 1 + 1 = 3.  In particular, the deterioration of several tourist sites needs both public and private involvement.

Third, as Europe and the USA struggle with their current economic crises, the BRIC (Brazil, Russia, India, and China) countries are still growing and developing.  People from these countries are interested in travel and exploring new cultures.  This might be the time to switch the advertising focus from the USA and Europe to the BRIC countries.  Cruise ships from the USA have to travel quite a long distance to get to Grenada and are finding islands to visit that are closer.  If Grenada can partner with Brazil, Colombia, Aruba, and other locations, the cruise ship and tourism businesses may be improved.  The idea of switching the advertising focus from the USA and Europe to BRIC countries was a controversial topic.  One speaker presented it as a good idea, while the other felt that it would cost too much to enter new markets at this time.

Fourth, Grenada should consider taxing tourism at the “end” rather than the “beginning”.  A couple of speakers talked about the high taxes that airlines have to pay.  One speaker suggested that airport taxes and hotel taxes be eliminated for tourists.  More tourists will come due to the price decrease.  Unemployment will decrease as more employees are needed to serve more customers.  Businesses will have more revenue as more tourists visit, and taxes can be paid at the “end” by businesses rather than at the “beginning” by tourists.  To me, this suggestion sounds intriguing, but at some point, taxes are needed to support the country and the infrastructure.  Business will still need to price their products and services in a way that they can afford to pay the “end” taxes.  Due to time constraints, the details of this suggestion were not discussed.

Fifth, Grenadians (and citizens of many Caribbean islands) have difficulty distinguishing between service and servitude.  A couple of people in the audience noted that Grenada may not have a tourism problem if service was better.  Personally, I think there are several changes that can be made to improve service in Grenada, and I will outline those ideas in a later post.

The presentations and discussions were fascinating, and I would have enjoyed hearing more about the plans and ideas that the presenters and members of the audience had.  Grenada is a beautiful place with beautiful people, but some work must be done for improvement and for finding the right markets.

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Blogging for the Washington, DC course: Business and Public Policy

This weekend, I travel to Washington, DC for a one-week course entitled “Business and Public Policy: How Washington Works and What Issues Matter”. The Kelley School of Business at Indiana University asked for volunteers to blog about the trip – pre-trip, daily recaps (as I have time), and post-trip. I volunteered and have already posted my pre-trip blog on Kelley Direct’s blog. If you are interested, feel free to check this site next week as I blog about the course.

http://kelleydirect.blogspot.com/search/label/Michelle%20Nanney

 

Modified on 10 August 2012:  Added blog posts from IU’s blog to here:

Posted on Kelley’s blog on 7 September 2011:

Pre-Trip Preparation for Washington, DC course: Business and Public Policy

This weekend, I travel to Washington, DC for a one-week course entitled “Business and Public Policy: How Washington Works and What Issues Matter”. Fourteen other Kelley students and I will join MBA students from 16 other business schools around the country for a week full of tours, speakers, and a computer simulation.

When I first heard about the course, I was very interested, so I talked with my advisor about taking it. Once I registered, I was linked to a website with more details on the trip along with a required pre-reading list of articles. The intro article gave a synopsis of the who’s who in government and how the various agencies and departments are linked together. The remaining articles mostly described the good and bad sides of lobbying and advocacy groups along with some of the attempts at reform. They also gave a glimpse of the topics that would be covered during the week.

Last week, I received the final agenda for the course, and my interest in the course quickly turned to excitement. Seventeen guest speakers will discuss topics covering policy making, roles of lobbyists and interest groups, the federal budget, taxes, China, elections, energy, healthcare, universities, trade policies, the role of media, and more. We will also observe Congress, visit the Supreme Court, and have lunch one day at the National Press Club. One afternoon we will even participate in a computer simulation demonstrating the types of pressures that Congressmen confront. For grading, we have a written exam on the last day of the course and a team project to complete within two weeks of finishing the course.

I don’t know any of my fellow students who are attending, but I look forward to meeting them and other students from around the country. I suspect that I will learn from all of them as we explore how our government works and what issues matter.

 

Posted on Kelley’s blog on 13 September 2011:

Days 1 & 2 of the Washington, DC course: Business and Public Policy

The first two days in The Washington Campus course, “Business and Public Policy: How Washington Works and What Issues Matter”, have been busy and full of valuable information. On the first day, we met our fellow students – 15 students from Indiana University’s Kelley Direct program and 38 MBA students from Ohio State University – along with our faculty director, logistics coordinator, and program coordinator. Then we had four excellent speakers with diverse experiences in Washington. John Shelk, President and CEO of Electric Power Supply Association, spoke about the US Congress and policymaking including the changing roles of congressional committees. Jeff Weinberg, Legislative Attorney for the Office of Management and Budget (OMB), talked to us about the executive branch and policymaking and how Presidents have differed in policymaking over the years. Jonathan Gledhill, President of The Policy Navigation Group, spoke to us about the regulatory process and the role of the OMB in that process. Douglas Bennett, Vice President of Federal Affairs for Liberty Mutual Group, talked with us about lobbying and interest groups. Afterward, we had a social event at James Hoban’s Restaurant and Bar.

On our second day, we visited the US Capitol where Marjorie Glick spoke to us about her role as a staffer in Senator Sherrod Brown’s office. Then Senator Sherrod Brown himself spoke to us about being a senator for Ohio and answered lots of questions. Afterward, we were free to choose which Senate or House hearings we wanted to attend. I attended the hearing on Deficit Reduction where all 12 members of the Super Committee presided over it. After lunch, we all met at the Veterans of Foreign Wars building where Mickey Edwards, former representative for Oklahoma in the House of Representatives, reflected on his time as a representative and discussed the changes in Congress today. Afterward, we had a choice to see the Supreme Court or to visit the Senate or House galleries. I chose to see the Senate gallery and heard senators discussing FEMA funding for victims of natural disasters in their states.

The next three days are packed with more valuable information and events, and I’m looking forward to learning more.

 

Post on Kelley’s blog on 19 September 2011:

Days 3-5 of the Washington, DC course: Business and Public Policy

The last three days of The Washington Campus course, “Business and Public Policy: How Washington Works and What Issues Matter”, continued to be busy and full of valuable information. We started Day 3 with a grim report on the federal budget and US economy by Joseph Minarik, Senior Vice President of the Committee for Economic Development. Then Shirley Zebroski, Faculty Director of The Washington Campus, discussed US Trade Policy in general and pending trade policy with Korea specifically. After lunch, Adam Cobb, Professor of International Relations at Command and Staff College of Marine Corps University, talked to us about US strategic relationships with other countries. The rest of the afternoon was dedicated to a computer simulation showing us a glimpse of what it is like to be a first-term member of the House of Representatives. We had to make quick decisions about what policies to support and how to handle a variety of situations. With each round, we received a report detailing how our constituents, colleagues, media, and other interested parties felt we were performing. It was a demonstration that a representative can never make everyone happy.

Day 4 started with a lesson on political campaigns and how to run one with Joe McLean, President of McLean/Clark. Then Timothy Brennan, Senior Fellow of Resources for the Future, talked about US energy policy. After lunch, Chris Hansen, President of the American Cancer Society Cancer Action Network, talked to us about US health policy and specifically about the new Affordable Care Plan. The Assistant Vice President for Federal Relations of Ohio State University, Stacy Rastauskas, talked about lobbying Congress for federal funding for research and student loans. Lastly, Kevin Hassett, Senior Fellow and Director of Economic Policy Studies at American Enterprise Institute, made it just in time from testifying to Congress to talk to us about taxes, tax reform, and his ideas for improving the federal budget.

Our last day started with a talk from Shannon Penberthy, Associate Director of Federal Government Relations at P&G, about her work in lobbying Congress and advocacy strategy. Kiki McLean, Global Head of Public Affairs and Managing Director of Porter Novelli, talked about her work on Hilary Clinton’s campaign and how to manage a crisis. After taking our exam based on the readings and lectures throughout the week, we took a bus to the National Press Club. We had lunch, and then Steve Roberts, Professor of Media and Public Affairs at George Washington University, talked to us about the changing role of media and its impact on public policy.

It was a fabulous week full of great information, and I highly recommend this course for anyone interested in business and how government and business interrelate.

 

Posted on Kelley’s blog on 28 September 2011:

Reflections of the Washington, DC course: Business and Public Policy

It’s been over a week since I left Washington, DC after taking the one-week course, “Business and Public Policy: How Washington Works and What Issues Matter”. I’ve had some time to contemplate all that I learned and thought I would share some lessons from the week.

Companies react or respond to legislation and regulations in three different ways: 1) react to public policy when decisions are made, 2) monitor efforts toward public policy changes, and 3) directly participate.[1] Those companies using the first way generally have the most expenses for adjusting to legislation and regulation since it costs money to make those adjustments, especially when the company was not prepared for those changes. Companies that monitor public policy activity have less immediate adjustment costs since they can make slight adjustments over time as they see public policy forming in a certain direction. Companies that participate directly in the process have the highest costs for monitoring and lobbying but can potentially influence decisions that reduce adjustment costs. When companies evaluate which way they will react or respond to legislation and regulations, they also must consider what their competitors and other external organizations are doing. There is a potential for legislation and regulations to have larger effects on a company if the company does not directly participate and a competitor or other opposing groups do.

The word “lobbying” may have a negative connotation in the minds of many Americans. However, lobbying is a very important part of government and is necessary for educating representatives on the effects of legislation and regulations on constituents. In fact, lobbying is so important that it is protected by the 1st Amendment to the U.S. Constitution: right “to petition the Government for a redress of grievances.”[2] Consider this: legislators have many, many bills to consider each year. It is difficult to evaluate all of the effects and potential effects that a bill or regulation would have on individuals and companies. Lobbyists provide that information to legislators through research, surveys, or analyses that have been conducted. Information from all sides of an issue help legislators make educated decisions. The best way to influence public policy is through constituents; therefore, the most important job of a corporate lobbyist is to educate individual employees of the company on an issue so they will be inspired to contact representatives themselves.

Many Americans may have noticed that politics have become more and more party-based over the years. This observation is accurate for two main reasons. First, most moderates or independents do not know their representatives and never contact them for any reason. Therefore, representatives mainly hear from constituents who have strong opinions on the issues, thus pushing the parties further from midline opinion. Second, the costs of election campaigns have skyrocketed. Politicians must spend more time fundraising than ever before since television advertising is the best way to reach constituents and win elections. Since fundraising is done where constituents live, politicians don’t spend time together as they used to so they do not know each other or understand each other’s points of view.

These lessons have inspired me to become involved in the political process by knowing my representatives and expressing my opinions to them – both as a constituent and a representative to my company. This course has changed how I view Washington and has shown me that I can be part of the solution by speaking up instead of part of the problem by being silent. I will no longer stand by and watch; I will become active in the process of improving our nation. This course has been a highlight in my business education, and I highly recommend it.

[1] Keim, Gerry. Political Advocacy in the United States, Chapter 25, Managing Business Political Advocacy in the United States: Opportunities for Improved Effectiveness, pp. 418-433.

[2] Mount, Steve. “The United States Constitution.” USConstitution.net. http://www.usconstitution.net/const.html#Am1, accessed 28Sept 2011.

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Selfishly Sad

I should be smiling and happy right now.  I should be celebrating and ecstatic.  Yet, I find myself feeling like little parts of me have gone missing.  There’s an emptiness in my gut that shouldn’t be there – but it is.  And it’s because I’m selfishly sad.

One of the children that I’ve worked with and known for almost three years at the children’s home has gone to live with a foster family.  I had to say ‘goodbye’ to him last Thursday.  Another is going back to his family in a couple of days, and I had to say ‘goodbye’ to him yesterday.  And one of the staff members (that I adore!) at the home is heading back to her home country to be closer to family.  Yesterday was her last day, so another ‘goodbye’ was said.  These should all be events of happiness, not sadness.  Yet, I just can’t smile right now.  Maybe later!

You see… I selfishly thought that I would be the one leaving first and that I had until December to acclimate to the idea.  I thought my last day would be one ultra-sad moment with lots of hugs and tears as I was surrounded by all of the kids that I’ve grown to know and love over my 32 months in Grenada.  Yet, it does not appear to be so as more and more of the children will soon be placed back into their homes, foster homes, or adoptive homes after thorough evaluations on each child and family are completed.  This is a fantastic step for Grenada as they help families reunite and provide opportunities for these children to become part of real families.  It’s an exciting time!  But it’s personally painful to me, and I suppose it will continue to hurt with every ‘goodbye’.  I wouldn’t trade this experience or my time with these children and staff members for anything.  I’m a better person for having them in my life.

I am happy for them – even when I’m selfishly sad!

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“The World in a City”

It’s obvious from the beginning of the book that Joseph Berger loves New York City.  His memories from childhood are infused throughout, and you can feel his emotions even as he tells the stories of others.  In reading each chapter, you are transported to that neighborhood through time as you learn about its past and present structure.  The characters are vibrant and full of interesting life experiences.  I would recommend it for anyone interested in New York City or sociology.

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Where Are You From?

“Where are you from?”  This is a typical question, right?  Something that people ask when they first meet you.  However, I always dread this question because I never know what to say.  I usually answer with “The United States” but then there is the inevitable follow-up question of “where in the United States?”  And that’s where I’m stuck.  I was born in one state, grew up in another, and have lived in several others.  My family no longer lives where I grew up, and I also have the added complication of spending the past 30 months living outside of the U.S. on the island of Grenada.  I’m very comfortable here in Grenada and feel like it is truly home.  So where am I from?  If anyone has any suggestions for how to answer this supposedly-simple question, please chime in with your comments!

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“Taking Chance”

I finally saw HBO’s movie, “Taking Chance”, starring Kevin Bacon last night.  What an incredible movie!  Bacon plays a Marine officer who escorts the body of PFC Chance Phelps to his final resting place in Wyoming.  It’s a story of his journey – both the external experiences of his travel and the internal emotions that he experiences on the journey.  It doesn’t matter whether you believe that the war in Iraq is a good thing or a bad thing.  The movie can be appreciated by all Americans in how the Marines handle casualties of war.  And the most touching parts to me were the reactions of ordinary American citizens as he traveled across the US from Delaware to Wyoming.  I highly recommend it!

 

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